“We“, “us” and “our” means Debtplacer Technologies Pty Ltd ACN 652 229 537 ABN 71 652 229 537.
We are committed to ensuring that the privacy of your personal information is respected and maintained at all times. Accordingly, we have opted-in to be bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
This policy explains how and why we collect, use, hold and disclose your personal information. It also provides you with information about how you can access your personal information. You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
What is personal information?
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
What personal information do we collect and hold?
We collect information about you and your interactions with us, for example, when you use our platform or any of our other products or services, call us, interact with our chatbot or otherwise visit our website. The information we collect from you may include your identity (including your name and date of birth) and contact details (such as your address, telephone and email), your occupation and employment information, your payment details (such as your bank details, credit card details and expiry dates), your use of our platform or other products and services and details of enquiries or complaints you make.
We will not collect sensitive information about you unless required to do so by law or unless you provide consent. Sensitive information includes information about your race or ethnicity, political opinions or associations, religious or philosophical beliefs, criminal record, sexual orientation or health, genetic or biometric information.
Why do we collect, hold and use your personal information?
We collect, hold and use your personal information so that we can:
- provide you access and use of our platform;
- provide you with products and services, and manage our relationship with you;
- contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
- enter into payment arrangements with you;
- comply with our legal obligations and assist government and law enforcement agencies or regulators; or
- identify and tell you about other products or services that we think may be of interest to you.
If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.
We do not use your tax file number, drivers licence number, Australian Business Number, Medicare number or any other government related identifier as an account number or as our own identifier for you. However, we may ask you for one of these identifiers to prove your identity when you deal with us.
How do we collect your personal information?
We will collect your personal information directly from you whenever you interact with us.
We may also collect information about you from third party suppliers and government database services.
We may collect information about how you access, use and interact with the website. We do this by using a range of tools such as Google Analytics. This information may include:
- the location from which you have come to the site and the pages you have visited; and
- technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system.
We also interact with social media sites such as Facebook for advertising purposes.
How do we store and hold personal information?
We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.
We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
These processes and systems include:
- the use of identity and access management technologies to control access to systems on which information is processed and stored;
- requiring all employees to comply with internal information security policies and keep information secure; and
- monitoring and regularly reviewing our practise against our own policies and against industry best practice.
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.
Who do we disclose your personal information to, and why?
We may transfer or disclose your personal information to our related companies, authorised agents, and legal advisers.
We may disclose personal information to external service providers so that they may perform services for us or on our behalf.
We may also disclose your personal information to others where:
- we are required or authorised by law to do so;
- you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
- we are otherwise permitted to disclose the information under the Privacy Act.
If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
Do we disclose personal information to overseas recipients?
In some circumstances, the parties with whom we disclose your personal information may be located outside Australia or engage other parties overseas. Additionally, our data storage providers may be located outside Australia. It is not always practicable to find out where your personal information may be accessed or held, as electronic or networked storage can be accessed from various countries via an internet connection. We will take reasonable steps to ensure that any overseas recipient will deal with your personal information in a way that is consistent with the Privacy Act.
Do we use your personal information for marketing?
We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers.
Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
Access to and correction of your personal information
You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, complete and up to date. If you believe the information we hold about you is incorrect please contact us using the details set out below.
In the event that we refuse to provide you with access to your personal information, we will provide you with an explanation for that refusal. Depending on the complexity of the information and/or the request, we will respond to any request for access within 30 days.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.
We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.
If you have any questions, comments, requests or concerns, please contact firstname.lastname@example.org.
Changes to this policy
From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.
You may obtain a copy of our current policy from our website or by contacting us at the contact details above.